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Electronics
General Electric
Publisher: Thomson
For over 100 years, what has remained constant is GE's dedication to change and progress. And that's what will keep the company growing over the next 100 years. From jet engines to power generation, from financial services to plastics, from television to medical imaging, GE people worldwide are dedicated to turning good ideas into products and services that make the world a better place.PRODUCT FEATURES:Dect 6.0 technology;Call waiting caller ID;Digital answering system;Handset speakerphone;Expandable up to 7 handsets;Melody ringtones;Do not disturb;Interference free;BlueTooth technology;Pairs 2 cell phones;Download: phonebook, calendar, ringtones.
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| I must be lucky, I got a good one! |
| Customer Rating: 5 out of 5 |
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OK, I see a lot of bad reviews on here so obviously this product has problems. I'm one of the lucky ones who got a good unit that passed quality control. I, too was attracted by the long list of features, and the ability to pair cell phones.
I must say that my 28128EE2 set is one of the best cordless phones I have ever owned, and I've had them going back to the 49 MHz days where you had to telescope the antenna out 3 feet then put it back in when you were done!
I have a 2 story house with basement, and both handsets work in all rooms of the house plus outside in my shed 80 feet in the backyard. I have an 802.11g wireless LAN and there is no interference. In fact, the base station is in the kitchen right next to the refrigerator and plugged into the same outlet (something they tell you NOT to do...) but still it works great.
I originally got this because of the cell phone issue, my wife gets all sorts of cell calls and she's constantly running around the house to the place where the cell phone is, only to get there and hear the "beep" that she missed the call. The feature of this phone was intended to allow her to pickup one of the handsets wherever she was and accept the call. The bluetooth feature works great. After we paired her phone (Mot W755) all we had to do is press the bluetooth button each time she set the phone down and it was connected. Call clarity was great all the time!
Unfortunately, my lovely wife is not a geek like me, and she doesn't really "get" the whole house-phone-ringing thing...("why when people call my cell does the HOUSE phone ring?" she asks...)
So alas we don't use the bluetooth that much; sometimes I use it for my cell phone. But as a cordless phone mine works great. I don't care much about ringtones or polyphonics so that's not an issue for me. One feature I REALLY LIKE is the alarm. You can set an alarm to wake you up on any or all of the handsets. Then the alarm plays one of the embedded MIDI's you select. It can be set to not too loud so that the whole house doesn't hear it. The BEST thing though, is that the handset is battery powered. So you can set the alarm confident that it will still work if the power goes out, unlike alarm clocks!
One reviewer said he liked the speakerphone. So do I. When you call a business, and are put in queue for 30 minutes or so, I just put it on speaker and set it down. It's loud enough that when a human finally comes on, you'll hear it. And if at that moment you're wiping baby's butt, you don't lose the call because you can just talk back and save yourself another 30 minute wait time.
Another testament to how nice these phones are: I have a 15 year old son who's the stud of his school...this means he's on the house phone 4-5 hours a night with all his honeys. He has a wired phone right next to his bed; but what does he do? He comes to my bedroom and steals my cordless! Battery life apparently isn't a problem for him. Imagine! A teenager's stamp of approval!
It's a shame that they made so many defective units, and that their customer service is so poor. I don't mean to rub it in to those who have had a bad experience, but if/when you get a unit that works, it really is a nice unit, and the ideas and feature set are fabulous. In fact, I'm buying another set off eBay just as a cheap way to add 2 more handsets... one for the boy and one for the basement rec room. I'm gambling that since I have a good base unit, adding 2 more handsets from the 2nd kit won't cause me problems, even if the 2nd base is defective. I figure I'm only using the 2nd base as a charger, so if the 2nd base speakerphone is a POS I'm still ahead.
After all, a 2nd kit on eBay is much cheaper than buying 2 extra individual standalone handsets.
If you are considering buying this unit, and can try it out to see if you got one that isn't defective, then buy it. When it works like it's supposed to, you won't be disappointed.
PK
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| Stay away from GE and Thompson |
| Customer Rating: 3 out of 5 |
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I bought the phone for the DECT 6.0 aspect, AND the fact that a 'cordless' headset was available and just coming out for this model of phone. It was to be similar to a Bluetooth headset, like for cell phones.
After almost a year of waiting on back order, they just told me the cordless headset has been discontinued. Now I'm stuck with a so-so phone that cost me over $100, and no cordless headset.
The phone also suffers from the same problems that the other reviewers have. Sometimes there is no dial tone, and you have to press the speaker phone button on the base station to "reset" the unit. Not very good in an emergency, huh GE? The other problem of the person on the other end of the line not hearing you is common also.
Don't bother calling the GE customer "service" line. Your call will be answered by "Mary" in Pakistan, and she won't have a clue as to how to help you, or will she even care. And if you try to contact GE with your concerns on their website (home-electronics.net), you will receive a very scripted reply on how they strive for the utmost in customer service. You are then "forgotten", and problem solved.
Stay away from GE phone products. There are much better out there, such as V-Tech. But don't worry, the CEO of GE is a billionaire, so they don't care if you buy their lousy phone or not. They'll just sell weapon secrets to Iran.
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| Works great - when it works at all |
| Customer Rating: 1 out of 5 |
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If you like repeatedly having callers unable to hear your voice, this is the phone for you. I bought this phone and it consistently drops your voice on both outgoing and incoming calls. This can be fixed, sometimes, by unplugging the phone for several minutes and plugging it back in (after losing all of your settings, etc., etc.). I returned it to GE, they sent me a new one (after FOUR months), and the new phone does the same thing.
Very disappointing - especially because when it does work, the Bluetooth connectivity is great and the sound clarity is good. Nice extra features like room-to-room intercom, push-to-talk, and room monitoring. This product has potential, but it was poorly executed.
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| Great idea, horrible Quality Control. |
| Customer Rating: 1 out of 5 |
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Calling out from the cell phone only works from the base station , not the handsets.
If anyone were to call the landline and hangup before the answering machine completed the announcement, the phone locks up so the next person who calls can hear you speak but, you can't hear them.
Thus, everytime I got robocalled or telemarketed, the phone was locked up until I hit the speaker button.
The overseas customer support is pointless as after three rounds of "and if that doesn't work?" they told me to ship the unit back.
Oddly, the trash can was closer.
I bought this unit becasue it had a GE label on it, next time I'll know better.
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| Sorry I bought it! Horrible customer service! |
| Customer Rating: 2 out of 5 |
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In spite of the negative reviews I found here, I ordered this phone with extra handset. Operating it, due to its many options and features, involves a steep learning curve. It is not very intuitive, and I consider myself to be moderately savvy with technology. You cannot download addresses from Outlook or any other addressing "contacts" software, but you have to enter each one individually, from your computer after connecting the handset via a USB cable. Nor have I figured out if it is possible to transfer contacts already entered in one handset to another, or from my Blackberry to a handset. After setting up the base unit and both handsets, with them working properly, I charged both handsets for 24 hours, arriving home to discover that handset #2 did not function at all -- no lights, nothing, although the base charger light was illuminated. Eventually, I swapped batteries with handset #1, and the unit worked. So I phoned the customer service number in the owner's manual, only to be directed to another number (not toll free). After a lengthy wait, "Cynthia" came on the line. Cynthia speaks in halting English that sounds more like a synthesized voice than anything else. After providing all my details and being asked inane questions ("After replacing the battery in the second handset, how do you know it was working?"), Cynthia informed me that she was sorry for the inconvenience and would be happy to help me if I would but package up the ENTIRE product -- base unit, both handsets, all cords and cables -- and return it to them JUST TO HAVE A DEFECTIVE BATTERY REPLACED. Now I understand that batteries are not covered under product warranties, so perhaps GE/Thomson/Cynthia were all doing me a huge favor in offering to make good on the defective battery. But I do not understand why the entire product had to be returned to do so. Meanwhile, I am getting all sorts of static inference from the working handset, even though this phone is supposed to be using DECT 6.0 technology. So my advice is, read the other negative reviews, listen to us, and buy another phone -- another BRAND of phone.
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